SUPPORT
Frequently asked questions
If something isn't covered here, send us a note and we'll answer directly.
How do pre-orders work?
We open a fixed pre-order window for each figure. You pay a deposit to reserve your piece, then the balance when the run is ready to ship. Nothing is charged beyond what's shown at checkout.
When will my figure ship?
Estimated ship dates are listed on each product page and in your confirmation email. Prototypes change during development — if a date moves by more than 30 days, we email every buyer and offer a full refund, no questions asked.
Do you ship to both the US and Canada?
Yes. Orders ship from North American warehouses to both countries. Applicable taxes are calculated at checkout, so there are no surprise invoices on delivery.
What payment methods do you accept?
Major credit cards and PayPal. Pre-orders are charged a deposit at booking and the balance shortly before shipment.
Can I cancel or change my order?
Cancellations are accepted any time before the balance invoice is paid, and deposits are refunded in full. After the balance is paid, the order is locked because the unit has been allocated to you.
Are the editions really limited?
Yes. Each run is capped at the number stated on the product page, and every base carries an individually numbered metal plate with a matching certificate. No restocks and no second runs.
My figure arrived damaged. What now?
Contact us within 14 days with photos of the item and the packaging. We'll replace it from our reserve stock or refund you outright.
Can I stock SparkJoy in my store?
Yes — see the Wholesale page, or email us your store name, city and the brands you currently carry.